Frequently Asked Questions
Everything you need to know about your Mars The Label order.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express options are available for 1-2 day delivery. International shipping times vary by location.
What is your return policy?
We offer returns on all full-priced items within 14 days of delivery, provided the items are unworn, have all tags attached, and the hygiene seal is intact.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options including Klarna and Clearpay.
How do I find the right size?
Please refer to our comprehensive Size Guide located on each product page to find the best fit based on your measurements.
Do you restock sold-out items?
Many of our popular styles are restocked. You can sign up for 'Back in Stock' notifications by selecting your size on the product page and entering your email address.